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Customer Relationship Management system
Predefined values that allow platforms to generate ranges of values to color based on expected levels (ie. red = 0-50%, yellow = 51-75%, green = 76-100% so the "cut scores" are 50 and 75)
Customer Satisfaction scores typically acquired upon ticket completion
Net Promoter Scores are a service industry metric to capture a customer's health as indicated by their response to "how likely are you to recommend our service to others?"