Blog

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The Link between Transparency and Customer Success

Ever have that moment when someone says something that really hits home – mostly because they used fewer words to plainly state something you’ve felt all along? Those moments really stick with me – like the time one of my peer group members said, “do what’s right and the profits will follow”. I had always felt that way, but was never able to say it so succinctly.

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Users: How and what we should measure

Measuring the health of your security awareness program can be tricky. There are many methods you can use to measure the effectiveness of your program and there are virtually infinite metrics you can pull out and interpret in different ways.

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Growing your MSP in 2021

One of the most commonly asked questions I see on social media is, “How do you grow your MSP in 2021?” And there is some agreement that this is more difficult today than ever

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Starting an MSP in 2021…

Inspired by social threads where new and/or small MSPs are trying to figure out what attracts new clients and increases revenue…

I’ve been thinking about this topic for weeks now, ever since an episode of @Dave Sobel’s podcast “The Business of Tech”

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Killer QBRs in 2021

Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…

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The Meat of a QBR

The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber

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Why Lifecycle and Warranty are not the same thing

At Lifecycle Insights we sometimes hear the same questions over and over. Sometimes the answer is not a simple yes, no, or “do it that way” type statement. If a question is so complex that it deserves a better answer than one of those, I guess it makes sense to put virtual pen to virtual paper and really talk through the question and its answer.

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8 Types of MSP Assessments

Looking for ways to deliver assessments as unique as your MSP?

Your vCIO process is what drives your customer journey and their success. You need tools that allow you to manage your process but not mandate it.

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