Growing your MSP in 2021
One of the most commonly asked questions I see on social media is, “How do you grow your MSP in 2021?” And there is some agreement that this is more difficult today than ever
Starting an MSP in 2021…
Inspired by social threads where new and/or small MSPs are trying to figure out what attracts new clients and increases revenue…
I’ve been thinking about this topic for weeks now, ever since an episode of @Dave Sobel’s podcast “The Business of Tech”
3 Keys to Virtual Presentations
Top Tips for a Perfect “10” in online meetings/presentations The Prework The Day of The Content Set yourself up for success by following these tips
Strategic not Tactical business Reviews (part 3 of 3)
Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After
Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…
The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber
Why Lifecycle and Warranty are not the same thing
At Lifecycle Insights we sometimes hear the same questions over and over. Sometimes the answer is not a simple yes, no, or “do it that way” type statement. If a question is so complex that it deserves a better answer than one of those, I guess it makes sense to put virtual pen to virtual paper and really talk through the question and its answer.
The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear
8 Types of MSP Assessments
Looking for ways to deliver assessments as unique as your MSP?
Your vCIO process is what drives your customer journey and their success. You need tools that allow you to manage your process but not mandate it.
Data Quality – The Foundation
As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business
True Confessions of a Former MSP (who was really a Sales Guy)
Now that I have sold my MSP, I have a confession to make. I am better at sales than I am at IT. (Thankfully I am also self-aware enough to know it, so I hired real IT professionals for my team.) As I chat with others in the channel, I have come to learn that this was not typical and many MSPs struggle to close sales.
Are your assets up for the job?
What do these questions have in common?
Does your company have an asset lifecycle management policy in place?
Does your company have established roles and responsibilities defined for assessing risk management decisions?
Let’s face it: All SMBs need a CIO
We want our clients to know that we’re in their corner, and we aim to provide a much higher level of service and advisement than the baseline
CX = Sales
CX isn’t just industry jargon – it’s part of a well-implemented sales process.
