Security: 2 Sales: 1
After a month of conferences, dozens of presentations and hundreds of conversations, the state of the MSP is clear.
The Link between Transparency and Customer Success
Ever have that moment when someone says something that really hits home – mostly because they used fewer words to plainly state something you’ve felt all along? Those moments really stick with me – like the time one of my peer group members said, “do what’s right and the profits will follow”. I had always felt that way, but was never able to say it so succinctly.
Users: How and what we should measure
Measuring the health of your security awareness program can be tricky. There are many methods you can use to measure the effectiveness of your program and there are virtually infinite metrics you can pull out and interpret in different ways.
“Gartner: 5 Security Questions your board will inevitably ask” – and how to be prepared as an MSP
Almost a year ago, Gartner published an article, authored by Kasey Panetta, titled “5 Security Questions Your Board Will Inevitably Ask”. In the spirit of spring cleaning, today is a good day to dust off this article and revisit.
Growing your MSP in 2021
One of the most commonly asked questions I see on social media is, “How do you grow your MSP in 2021?” And there is some agreement that this is more difficult today than ever
Starting an MSP in 2021…
Inspired by social threads where new and/or small MSPs are trying to figure out what attracts new clients and increases revenue…
I’ve been thinking about this topic for weeks now, ever since an episode of @Dave Sobel’s podcast “The Business of Tech”
3 Keys to Virtual Presentations
Top Tips for a Perfect “10” in online meetings/presentations The Prework The Day of The Content Set yourself up for success by following these tips
Strategic not Tactical business Reviews (part 3 of 3)
Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After
Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…
The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber
Why Lifecycle and Warranty are not the same thing
At Lifecycle Insights we sometimes hear the same questions over and over. Sometimes the answer is not a simple yes, no, or “do it that way” type statement. If a question is so complex that it deserves a better answer than one of those, I guess it makes sense to put virtual pen to virtual paper and really talk through the question and its answer.
The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear
8 Types of MSP Assessments
Looking for ways to deliver assessments as unique as your MSP?
Your vCIO process is what drives your customer journey and their success. You need tools that allow you to manage your process but not mandate it.
Data Quality – The Foundation
As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business
