Now that I have sold my MSP, I have a confession to make. I am better at sales than I am at IT. (Thankfully I am also self-aware enough to know it, so I hired real IT professionals for my team.) As I chat with others in the channel, I have come to learn that this was not typical and many MSPs struggle to close sales.
What do these questions have in common?
Does your company have an asset lifecycle management policy in place?
Does your company have established roles and responsibilities defined for assessing risk management decisions?
We want our clients to know that we’re in their corner, and we aim to provide a much higher level of service and advisement than the baseline
CX isn’t just industry jargon – it’s part of a well-implemented sales process.
Day 472 of quarantine (ok maybe 47). Daily call topic with the Everything MSP group: What are you doing at your MSP to improve your business practices that will help you for the long term?
• What can MSPs do to stay in business during a down economy?
• What can MSPs do to help in these uncertain times?
• Where can MSPs get help if needed?
Don’t forget the 6 Ps to success. Prior proper planning prevents poor performance.
Any cyber security expert will tell you that the biggest threat in the word FRAUD is ‘U’. No matter how many layers of security technology you apply, the human firewall is always the weakest link. This is not new news:
Today we are going to talk to business owners Peter Ayedun of TruGrid and Alex Farling of Lifecycle Insights and Delaware Micro about the alphabet soup of VDI, RDP, QBR and MSPs.
If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients.