Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to…
Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…
The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to…
The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”. My…
Data Quality – The Foundation
As an MSP, your reputation is only as good as your data. And after working with 100 vCIOs as they progress on their Strategic Business Review journey, we know that on average, the data doesn’t look good. If your data is suspect, your clients might…
CX = Sales
CX isn’t just industry jargon – it’s part of a well-implemented sales process.
#QBRevolved
If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients.
QBRs – Just the FAQs
What is a QBR?
What is a QBR? QBR stands for quarterly business review. That said, we recommend swapping the “Q” for an “S” and call them Strategic Business Reviews.
The Evolution of an MSP
As an MSP owner who has been into technology from a young age, I have always chuckled at this evolution of mankind visual. As tools helped humanity advance, our posture became upright. Then the further evolution of technology has seemingly reverted our posture having us hunched over a keyboard.
Time for an EOY qbr (lowercase intended)
Not only is it the season of thanks and the season of giving, it is also for many businesses the end of the fiscal year. An MSP who is a strategic business partner with its clients is well positioned to help their clients make the most of the season.
