Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to…
Killer QBRs in 2021
Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…
The Meat of a QBR
The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to…
The Bookends of a QBR
Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it. I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”. My…
CX = Sales
CX isn’t just industry jargon – it’s part of a well-implemented sales process.
#QBRevolved
If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients.
