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Continuous Improvement, QBR, Uncategorized

Strategic not Tactical business Reviews (part 3 of 3)

January 9, 2021January 9, 2021 / user / Leave a Comment on Strategic not Tactical business Reviews (part 3 of 3)

Part 3 of 3 – Now for the Strategy In this blog series we have already covered the Bookends of a QBR (Before and After tips to help you get the most out of the meeting) and the Components of a QBR (essential items to…

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Continuous Improvement, QBR, Uncategorized

Killer QBRs in 2021

December 31, 2020December 31, 2020 / user / Leave a Comment on Killer QBRs in 2021

Customers of many MSPs have never had real QBRs and others get them inconsistently both in content and frequency – Why? Because it’s hard…

Continuous Improvement, QBR, Uncategorized

The Meat of a QBR

December 21, 2020December 21, 2020 / user / Leave a Comment on The Meat of a QBR

The QBR Itself So you’ve gotten your client to the table – maybe you call it a QBR, maybe a Strategic Business Review, or Cyber Security Review. Today we are going to review the presentation of the material you laid out in your agenda, to…

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bookends
Continuous Improvement, QBR, Uncategorized

The Bookends of a QBR

December 3, 2020December 15, 2020 / user / Leave a Comment on The Bookends of a QBR

Performing a QBR should be one of the most process driven activities in your MSP – and for most, it’s far from it.  I hear all the time, “I don’t know where to start” or “Each person involved in the process does it differently”.  My…

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5 star customer experience image
Assessment, Continuous Improvement, QBR

CX = Sales

August 4, 2020August 4, 2020 / user / Leave a Comment on CX = Sales

CX isn’t just industry jargon – it’s part of a well-implemented sales process.

Image of qbr continuous improvement cycle - assess, plan, execute and review
Assessment, Budget, Continuous Improvement, Data, QBR, Scheduler

#QBRevolved

February 2, 2020July 2, 2020 / user / Leave a Comment on #QBRevolved

If you read our blog post on the Evolution of an MSP, then you saw this image which portrays a linear progression. The goal of an MSP is for that progression to trend upward in terms of value-add and profit for both the MSP and its clients.

You bet your assets we have the insights you need. Quick and quality QBR reports always up-to-date makes better business for you and your clients.

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